- We make every effort to accommodate you in the dormitory size of your choice. However, because of the nature of our business, we may have to place you in a different sized dormitory. As a result the balance to be paid upon arrival can be slightly different to what is stated on your confirmation. In such cases you will be notified in advance of your arrival by email. Please ensure your contact details are correct!
- All nights of accommodation are to be paid for on arrival.
- Hostel Management and Staff reserve the right to refuse accommodation or cancel reservations if standards of behaviour are not met, in such cases no refunds will be made.
- Guests with children under the age of 16 must book private accommodation.
- Guests cannot share one dorm bed.
- Bed linen and blankets are included in the price.
AVAILABILITY & PRICES
We also ask that guests respect other guests’ right to sleep by not making noise in the rooms or hallways between 11pm and 8am.
Some people feel their need to smoke is greater than the safety of all the other guests in the hostel. This is a matter that we take very seriously: Guests found smoking inside the hostel will be fined. In addition, the reservation may be cancelled without refund.
SERVICES & FACILITIES
RESERVATIONS (up to 9 people)
Any deposit paid to confirm the reservation is non-refundable.
If the reservation is cancelled after midday on the day preceding the arrival date the first night of the reservation will be charged to the credit card provided.
GROUP RESERVATIONS (more than 10 people)
Your petition will be responded to within 48 hours of its receipt. To accept the offer provided a deposit must be paid, the amount of which will be advised in the letter of offer. Until this deposit has been received by HelloBCN Hostel the reservation will not be confirmed and no beds will be blocked. Fifteen (15) days before the arrival date the final payment of the remaining amount must be made. Between these two points, changes to the booking can be made based on availability. Once the final payment has been paid no changes, total cancellation or partial cancellation will be accepted. We reserve the right to ask for a security deposit in addition to the key deposit where deemed necessary, which will be refunded on check-out, when management considers that no damage has been made to the hostel.